Instagram, Facebook, X, WhatsApp and Telegram — every DM and every post comment lands in one inbox. Ivan drafts each reply the way you'd write it, turns keyword comments into DM conversations, and files new contacts into your CRM. You approve, or let it send.
Social Inbox
DMs · comments · every social channel
@jordan.k
Do you ship to the US?
Yes — free US shipping over $50. Want me to DM you the size guide?
Arrives by webhook the second it's posted
5 channels
Instagram, Facebook, X, WhatsApp and Telegram in one stream
DMs + comments
post comments become threads — reply, like, hide or DM back
Approval-first
nothing auto-sends until you switch it on, per channel
Real-time
webhook-synced, with a push alert the moment someone writes
Four things happen in order. You connect the channels once; the triage, drafting and follow-through are handled for you.
Instagram DMs and post comments, Facebook Messenger and Page comments, X DMs, WhatsApp and Telegram — each connects in a couple of clicks and starts syncing immediately. Reconnect alerts flag a channel the moment its token lapses.
Instagram · Facebook · X · WhatsApp · Telegram
Connected channels
OAuth connect — no passwords stored
Messages arrive by webhook the second they're sent — no polling lag. Comments arrive as threads attached to the post that sparked them, and replies you type natively in the app sync too, so nothing ever looks unanswered.
Webhook-fast, not polling
Social Inbox
DMs · comments · every social channel
@jordan.k
Do you ship to the US?
Yes — free US shipping over $50. Want me to DM you the size guide?
Arrives by webhook the second it's posted
Triage separates questions, praise, spam and buying signals. Drafts come from the thread transcript, your business brain and your instructions for that specific channel — and they learn from the replies you actually send.
Approve, edit, or auto-send
Triage
Every thread read and sorted as it lands
Spam hidden, praise acknowledged, buyers surfaced first
Keyword comments fire automatic DMs with the details they asked for. Genuine two-way contacts who aren't in your CRM get suggested as leads, and every inbound DM can trigger a workflow — notify, enroll, create, assign.
Fires the social_dm_received workflow trigger
Comment-to-DM rule
Runs platform-side, even while you sleep
@taylorw commented
price please
Auto-DM · sent 8s later
Thanks for the love! Here's the price list…
Not another notifications feed to check — an inbox that moderates, drafts and follows through, in a voice your followers already know.
Instagram DMs and post comments, Facebook Messenger threads and Page comments, X DMs, WhatsApp and Telegram chats — one stream with true unread counts, and the post preview attached to every comment thread.
“Comment PRICE and we'll DM you” runs itself: keyword rules send the DM and can post a public reply — platform-side, even while you sleep — with triggered and delivered stats per rule.
Drafts grounded in the thread transcript, your business brain and your instructions for that channel — improving from every reply you actually send.
Like, hide, delete or answer privately by DM from the same thread. Spam stays hidden, and your hide decisions teach Ivan what to catch next.
Per-channel scope — DMs, comments, both or off — plus quiet hours and per-scan caps. Approval mode is the default on every channel.
Two-way contacts who aren't leads get suggested into the CRM, click-to-message ad threads are attributed to the ad that started them, and every touch logs to the record.
Every inbound DM and comment can kick off a workflow across the whole platform. These three recipes run out of the box.
The moment someone comments on an Instagram or Facebook post, Ivan reads the thread, drafts the public reply the way you'd phrase it, and queues the moderation calls — like it, hide it, or move it to DM. Approve each one, or auto-send on the channels you trust.
Someone comments on your post
Instagram or Facebook, in real time
Ivan drafts the reply in your voice
Post the public reply
Continue by DM
Like the comment
Hide if spam
Answered in minutes, not next week
Approve each reply, or auto-send per channel
“Comment PRICE for the list” stops being a manual chore. The keyword rule fires platform-side, DMs the details, can reply under the comment, and hands the conversation to Ivan the moment they write back — with per-rule stats so you know it worked.
Follower comments a keyword
“price”, “link”, “how much” — your rules
The keyword rule fires platform-side
Auto-DM the details
Reply under the comment
Ivan picks up the DM
Track triggered / sent
The comment section becomes a DM funnel
Runs even when the app is closed
A stranger's DM fires the social_dm_received trigger: Ivan checks whether they're already a lead, suggests adding them if not, drafts the welcome reply, and push-notifies you. If they tapped a click-to-message ad, the thread is attributed to it.
A new contact DMs you
Fires the social_dm_received trigger
Ivan checks whether they’re in your CRM
Suggest adding the lead
Draft the welcome reply
Push-notify you
Attribute the ad they tapped
No social contact falls through
Two-way conversations become CRM leads
…and these compose with any workflow you build — trigger on a new social DM, a new lead or a won deal and act across email, SMS, LinkedIn and the CRM.
Social moves fast, but your brand voice isn't negotiable. Ivan is approval-first everywhere by default; when you're ready, you grant autonomy channel by channel — and the guardrails stay on.
Channel autopilot
Scope and autonomy, per connection
Quiet hours on · drafts never send at 2am
Connect your channels and the drafts start tonight — every comment and DM answered in your voice, before your competitors finish scrolling theirs.
Instagram DMs and post comments, Facebook Messenger and Facebook Page comments (a Business Page is required, not a personal profile), X DMs, WhatsApp and Telegram. They land in the same inbox as your email, LinkedIn, SMS and phone — this page is about the social half of it.
Still curious? The fastest answer is watching it clear your own comments.
Start your free trial, connect your channels, and let Ivan handle the DMs and comments — in your voice, under your rules.
7-day free trial · your own workspace free forever · cancel anytime during the trial.