Spin up a community with channels, color-coded roles and real-time chat — then invite customers with a link and they join free, no paid plan needed. Unread badges, email highlights and staff DMs keep everyone looped in, and every invite and page wears your brand, not ours.
Acme Insiders
Channels · roles · real-time chat
2 link types
single-use emailed invites + open links that never expire
9 permissions
on color-coded roles — from pinning to private channels
25 MB
of attachments ride along on any message
Free for members
invited customers never need a paid plan
Create it, invite people with a link, and let roles and unread emails keep it running. No plan required for the people you invite.
Create a community and the default #general channel, an Admin role holding all nine permissions, and your own owner membership appear in the same breath. Add channels with topics whenever you need them.
#general + Admin role, auto-created
Acme Insiders
Channels · roles · real-time chat
Email a single-use invite from your own address, or copy an open link that never expires and share it anywhere. Scope either one to a single channel and that's all the joiner ever sees. Accepting creates a free account and lands them inside.
Tokenized links · channel-scoped · atomic redemption
Invite anyone
Tokenized links — they join free
Accepting creates a free account — no paid plan needed
Everyone picks a username scoped to this community. Color-coded roles decide who can invite, pin, delete, ban or run private channels — and DMs run between members and your team, never member to member.
Roles, bans, pins, private channels
Members
A handle per community, roles per member
DMs run member to team — never member to member
Unread badges tick per channel and roll up into one number on the sidebar. Members who are away get an unread-message email — all, highlights or off — with a preferences link that works without signing in.
Badges + all / highlights / off emails
Nothing gets missed
Badges in-app, highlights by email
Channels, roles, DMs, invites, moderation and notifications — the pieces a customer community actually needs, all inside the platform your customers already touch.
Spin up channels with topics and ordering. Private ones take per-member and per-role grants, and the default #general can't be deleted — so the space always has a floor.
Messages stream in live over websockets, and watching a channel marks it read as you go.
Answer under any message and attach images, PDFs, text files or zips — up to 25 MB each.
Direct messages run between members and your team only — customers always reach staff, never each other.
Color-coded roles control invites, pins, deletes, bans, channel management and member-email visibility.
Single-use emailed invites that die after one redemption, or open links that never expire — redemption is atomic, so two people can't burn the same invite. Scope either to a single channel.
Per-channel counters roll up to one sidebar badge; unread emails go out in all / highlights / off modes with a no-sign-in preferences link.
Invite emails and the join page carry your agency's name, logo and color — and each client workspace's communities stay theirs alone.
Ban members, soft-delete messages, pin the answers worth keeping, and @mention someone to rank it in their unread email.
Joins, messages, DMs, bans and channel grants are all workflow triggers, and workflows can invite members, create channels and post messages. These three recipes run out of the box.
When a deal closes, Ivan emails a single-use invite, spins up a private #deal channel for their company, posts a welcome message and files them in the CRM. They join free — to a space that's already warm.
New customer closes
Any trigger — a won deal, a form, a signup
Ivan onboards them into your community
Email a single-use invite
Create #deal-acme channel
Post a welcome message
Add them to the CRM
They join free — to a welcome already waiting
No paid plan needed to participate
A question in #help triggers the moment it's posted: your team gets a push (throttled so a busy thread pings once), Ivan reads the message text for detection, and the answer posts back into the same channel.
Member posts in #help
Fires on every message, or just one channel
Ivan reads the question and routes it
Push the team
Detect what’s asked
Email unread highlights
Post the answer
Answered where the question was asked
Team push is throttled per community
Post once in #announcements and let the workflow carry it — an email to your list, an SMS to opted-in members, a cross-post into your other channels. One post, full coverage.
You post in #announcements
Channel-scoped message trigger
Ivan carries it beyond the community
Email the list
Send an SMS
Cross-post to channels
Tag members in CRM
One post — in-app, inbox and phone
Members never miss the big news
…and every community event — a join, a message, a DM, a ban, a channel grant — composes with any workflow you build across email, SMS and the CRM.
Every touch a member sees — the invite email, the accept page, the sender address — carries your agency's name, logo and color. And because communities are scoped to each client workspace, one client's members never leak into another's.
Invite anyone
Tokenized links — they join free
Accepting creates a free account — no paid plan needed
Create the community tonight, drop the invite link in your next email, and watch the first members arrive — free for them, branded as you.
No. Accepting an invite creates a free account and lands them straight in the community — no paid plan needed to participate. Invited members keep access even if their own trial lapses; the community belongs to your workspace, not theirs.
Still curious? The fastest answer is seeing it run.
Start your free trial, create the space, and share one link — your customers join free and land in a home that wears your brand.
7-day free trial · members always join free · cancel anytime during the trial.