ProductPhone & SMS

Your business number, answered —
even when you can't pick up.

Buy or port a local or toll-free number in minutes. Calls ring your cell, texts and transcribed voicemails land in one inbox matched to your CRM — and when a call or message slips through, Ivan drafts the follow-up text in your voice. You approve it, or it sends itself.

First number included on paid plans 7-day free trial
9:41

+1 (415) 555-0132

Incoming call · your business number

Missed call

2:14 PM
Sorry I missed your call — this is Radiance Aesthetics. How can I help? drafted by Ivan · approved by you
Hi! Do you have any openings this week for a consultation?

Text message

Missed call → text-back drafted in your voice

1 included

local or toll-free number on every paid plan

~5 min

before a missed call becomes a drafted text-back

3 triggers

missed calls, voicemails and unanswered texts

Cost + 10%

usage pass-through on a prepaid balance — no bundles

How it works

From a new number to never-miss — without a phone system

Four things happen in order. You pick the number and approve the replies; the routing, transcription and follow-through are handled for you.

01

Get a business number in minutes

Search local or toll-free numbers and buy right inside the platform — or port the number your customers already know. Carrier registration (A2P 10DLC or toll-free verification) is a guided form in the same flow, tracked for you in-app.

First number included on paid plans

Get your business number

Buy in-app or port the one you already have

First included

Search by area code… 415

(415) 555-0132

Local · San Francisco

Included

(628) 555-0177

Local · Bay Area

Included

(800) 555-0141

Toll-free

Available

Carrier registration, handled

Number purchased & wired up
A2P 10DLC brand + campaign registration
Carrier review — tracked for you in-app
02

Every call and text lands in one inbox

Inbound texts thread by contact with photos and attachments, callers are matched to CRM leads automatically (new texters become new leads), and a push or email alert fires the moment anything arrives.

One thread per contact · MMS supported

Phone inbox

Texts, calls and voicemails — one thread per contact

Live
RM

Rachel Mendez

Perfect, Thursday at 2 works!

Matched to CRM lead

2
JO

James Okafor

Can you send over a quote?

Ivan draft ready

1

+1 (646) 555-0177

Voicemail · “Hi, calling about the estimate…”

Transcribed · new lead created

1
DS

Dana Schultz

You: Thanks for booking — see you Tuesday!

Replied

Push + email alerts the moment anything arrives

03

Calls ring you — voicemail catches the rest

Incoming calls forward to your cell with your business number as the caller ID. What you can't answer goes to your own voicemail greeting, gets transcribed, and lands in the inbox as playable audio — every call logged to the contact's thread.

Custom greeting · automatic transcription

Call log

Every call on the contact's thread and lead timeline

US & Canada

Rachel Mendez

Answered via forwarding · 6:24 · recording saved

Recorded

+1 (415) 555-0132

Missed · Ivan text-back drafted 5 min later

Texted back

James Okafor

Click-to-call from the thread · 3:41

Outbound

+1 (646) 555-0177

Voicemail 0:42 · transcribed into the inbox

Transcript

Recordings play back right inside the thread

04

Ivan drafts the follow-up text

Missed calls, voicemails and unanswered texts become drafted SMS replies in your voice after a short grace window. Approve with one tap — or turn on autonomy and routine replies send themselves.

You approve, or it auto-sends

Voicemail, transcribed

Playable audio + text, right in the thread

0:42
+1 (646) 555-0177Recorded greeting is yours — typed or uploaded

Transcript

“Hi, this is Marcus — calling about the estimate you sent over. Had a couple questions about the timeline. Can you give me a call back? Thanks.”

Ivan drafted the follow-up text

“Hi Marcus, sorry we missed you! Happy to walk through the timeline — does tomorrow morning work for a quick call?”

Everything it can do

The whole business-phone stack, in one place

No separate texting app, no voicemail box to check, no carrier portal, no per-seat phone system. It's one number inside the platform — and it works with everything else.

Numbers bought or ported in-app

Search local or toll-free numbers and check out in a couple of clicks — or bring the number your customers already have saved. Port-ins are eligibility-checked and tracked to completion in-app.

Carrier registration handled

A2P 10DLC brand and campaign registration (or toll-free verification) runs as a guided pipeline — no carrier paperwork, no XML.

A real texting inbox

Two-way SMS with threads per contact, photos and attachments, unread badges, and every texter matched to a CRM lead automatically.

Forwarding, voicemail & recording

Calls ring your cell with the business number as caller ID. Voicemail uses your greeting, gets transcribed, and call recording is a toggle.

Missed-call text-back

Missed calls, voicemails and unanswered texts trigger a drafted SMS in your voice — approve it yourself or let autonomy send routine replies.

Click-to-call from any thread

Tap call and your phone rings first, then the lead's — all from your business number, logged to the thread and the lead's timeline.

Automations

The phone doesn't work alone — it triggers everything else

Every event on your number — a missed call, a new lead, an inbound text — can kick off a workflow across the whole platform. These three recipes run out of the box.

Missed call → text back while they're warm

Live

A caller who reaches voicemail and hangs up is usually gone in minutes. Here, the missed call alerts you instantly, matches the caller to a CRM lead, and Ivan drafts a check-in text in your voice — approve it, or let autonomy send it for you.

Call missed on your business number

Push + email alert fire instantly

Ivan drafts a text-back in your voice after a short grace window

SMS text-back draft

Push + email alert

Caller matched to lead

Thread opens in inbox

Caller gets an answer, not a dead end

Approve the draft — or auto-send with autonomy

Missed callsSMSCRM

New lead → SMS follow-up

Live

Texts get read in minutes, not days. When a lead lands from an import, a form or an ad, Ivan drafts the intro text and keeps following up until they reply — every reply opens a thread in your inbox and pings you when it's hot.

New lead hits your CRM

Import, form, ad or added by hand

Ivan works the lead over text, in your voice

Intro text drafted

Follow-ups until reply

Replies land in inbox

Hot reply pings you

A two-way conversation, started for you

Jump in anytime — drafts stop when you reply

Lead follow-upSMSInbox

Inbound text → triaged and answered

Live

Every inbound text is threaded, matched to a lead, logged to their timeline and can fire workflow triggers across the platform. Ivan reads the whole conversation and drafts the reply in your voice — photos and attachments included.

Customer texts your number

Threaded + matched to a CRM lead instantly

Ivan reads the whole conversation and drafts the reply

Draft in your voice

Logged to lead timeline

Fires workflow triggers

Push notification

Every text answered in your voice

Photos and attachments (MMS) supported

TriageWorkflowsMMS

…and these compose with any workflow you build — trigger on a missed call, an inbound text, a new lead or a won deal and act across SMS, email, LinkedIn and the CRM.

Honest pricing

Usage pricing you can actually predict

No per-minute bundles, no seat licenses, no mystery telecom invoice. Your first number is included with the plan, and every text and minute after that is passed through at Twilio's wholesale cost plus 10% — debited from a prepaid balance you control.

  • First local or toll-free number included on every paid plan
  • Extra numbers billed per number per month — release one and the charge stops
  • Prepaid balance with fixed $20 top-ups; texts and minutes debit at cost + 10%
  • Low-balance heads-up before you run dry — sending pauses instead of surprising you

Phone & SMS balance

Prepaid usage · Twilio cost + 10%

No bundles

Current balance

$16.40

Low-balance heads-up before you ever run dry.

Text sent · (415) 555-0132

−$0.01

Inbound call · 4:12 connected

−$0.06

Voicemail · transcribed 0:42

−$0.02

Balance top-up

+$20.00

The next missed call could text itself back.

Start the trial, pick your number, and every call, text and voicemail gets captured, transcribed and followed up — from the phone you already carry.

FAQ

Phone & SMS questions, answered

Either. You can search and buy a local or toll-free number right inside the platform in a couple of clicks, or port in the number your customers already know — eligibility is checked first and the port is tracked to completion in-app. Your first number is included on paid plans.

Still curious? The fastest answer is seeing it run.

Your next customer is already calling.

Start your free trial, pick your number, and let every call, text and voicemail get captured and followed up — even the ones you miss.

7-day free trial · first number included on paid plans · cancel anytime during the trial.